Frequently Asked Questions

Yes, we offer free shipping on all orders within the United States. There is no minimum order requirement — every order ships free.

Orders are processed within 1-2 business days. After shipping, delivery typically takes 3-7 business days depending on your location. You'll receive a tracking number via email once your order ships.

We offer a 30-day return policy on all items. If you're not completely satisfied, return your item in its original condition within 30 days of delivery for a full refund. Damaged or defective items can be returned at no cost to you.

No, all orders are tax-free. The price you see at checkout is the final price you pay — no hidden fees or taxes added.

Currently, we only ship within the United States (all 50 states). We do not offer international shipping at this time.

Once your order ships, you will receive an email with a tracking number and link. You can use this to track your package in real-time. Most carriers also offer text notifications.

Many of our products are handcrafted by artisans using traditional techniques. Items like our reclaimed wood furniture, braided rugs, and hand-painted signs are made by skilled craftspeople. Each piece has unique character and may have slight variations that add to its charm.

Hand wash with hot water only — avoid soap as it strips the seasoning. Dry thoroughly immediately after washing (never air dry). Apply a thin coat of vegetable oil after each use to maintain the seasoning. Never put cast iron in the dishwasher or soak it in water.

If your item arrives damaged, please contact us immediately at info@hometownkountry.com with your order number and a photo of the damage. We'll send a replacement at no cost or issue a full refund — your choice.

We process orders quickly, but if you contact us within 12 hours of placing your order, we can usually make changes or cancel it. Email info@hometownkountry.com as soon as possible.